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  • Most Asked Questions

Most Asked Questions

  1. What is delayed flight compensation?

    • Delayed flight compensation is a monetary payment that passengers can receive if their flight arrives at its final destination over 3 hours late due to the airline's responsibility.

  2. How do I know if I am eligible for delayed flight compensation?

    • You are eligible for compensation if your flight was delayed by more than 3 hours due to the airline's fault and either departed from the EU or arrived in the EU with an EU-registered airline.

  3. How much compensation can I get for a delayed flight?

    • The amount of compensation depends on the flight distance and can range from €250 to €600.

  4. What is cancelled flight compensation?

    • Cancelled flight compensation is a monetary payment that passengers can receive if their flight was cancelled and they were not informed at least 14 days before departure.

  5. How much compensation can I get for a cancelled flight?

    • The amount of compensation for a cancelled flight also depends on the flight distance and can range from €250 to €600.

  6. Can I get compensation for a cancelled flight and a ticket refund?

    • Yes, you can receive both compensation for the cancelled flight and a ticket refund if you were not informed about the cancellation at least 14 days before departure.

  7. What is overbooked flight compensation?

    • Overbooked flight compensation is a monetary payment that passengers can receive if they were denied boarding due to the flight being overbooked.

  8. How much compensation can I get for an overbooked flight?

    • The amount of compensation for an overbooked flight depends on the flight distance and the length of the delay for re-routing and can range from €250 to €600.

  9. How do I apply for compensation for a delayed, cancelled, or overbooked flight?

    • You can apply for compensation through our MySkyHelp website by filling out the appropriate form and providing the necessary flight information.

  10. What documents do I need to apply for compensation?

    • You will need your ticket or booking confirmation, proof of the delay or cancellation, and any other documents that support your claim for compensation.

  11. How long does it take to receive compensation?

    • The process of receiving compensation can take from a few weeks to several months, depending on the complexity of the case and the airline's response.

  12. Can I apply for compensation for a flight that was delayed or cancelled several months ago?

    • Yes, you can apply for compensation for a flight that was delayed or cancelled within the last three years.

  13. What should I do if the airline refuses to pay compensation?

    • If the airline refuses to pay compensation, we can file a lawsuit on your behalf.

  14. What costs will I incur if the case goes to court?

    • We work on a no-win, no-fee basis, so you will not incur any costs if we do not win the case. If we are successful, we will deduct a percentage of the compensation amount.

  15. Can I get compensation for a flight that was delayed due to weather conditions?

    • No, compensation is not paid if the delay was caused by circumstances beyond the airline's control, such as weather conditions.

  16. Can I get compensation for a flight that was delayed due to a strike?

    • It depends on the circumstances. If the strike was internal (e.g., airline staff strike), you may be eligible for compensation. If the strike was external (e.g., airport staff strike), compensation is not paid.

  17. Can I get compensation for a flight that was delayed due to technical problems?

    • Yes, if the technical problems were caused by insufficient maintenance or other reasons within the airline's control, you are eligible for compensation.

  18. Can I get compensation for a flight that was delayed due to security issues?

    • No, compensation is not paid if the delay was caused by security issues beyond the airline's control.

  19. Can I get compensation for a flight that was delayed due to passenger issues?

    • No, compensation is not paid if the delay was caused by passenger behavior.

  20. Can I get compensation for a flight that was delayed due to airport issues?

    • No, compensation is not paid if the delay was caused by airport operations.

  21. Can I get compensation for a flight that was delayed due to air traffic control issues?

    • No, compensation is not paid if the delay was caused by air traffic control management.

  22. Can I get compensation for a flight that was delayed due to baggage issues?

    • No, compensation for a delayed flight is not paid if the delay was caused by baggage issues. However, you can file a separate claim for lost or damaged baggage.

  23. Can I get compensation for a flight that was delayed due to document issues?

    • No, compensation is not paid if the delay was caused by passenger document issues.

  24. Can I get compensation for a flight that was delayed due to visa issues?

    • No, compensation is not paid if the delay was caused by passenger visa issues.

  25. Can I get compensation for a flight that was delayed due to customs issues?

    • No, compensation is not paid if the delay was caused by customs procedures.

  26. Can I get compensation for a flight that was delayed due to immigration issues?

    • No, compensation is not paid if the delay was caused by immigration procedures.

  27. Can I get compensation for a flight that was delayed due to medical reasons?

    • No, compensation is not paid if the delay was caused by medical reasons beyond the airline's control.

  28. Can I get compensation for a flight that was delayed due to flight safety issues?

    • No, compensation is not paid if the delay was caused by flight safety issues beyond the airline's control.

  29. Can I get compensation for a flight that was delayed due to crew issues?

    • Yes, if the delay was caused by crew shortages or other issues within the airline's control, you are eligible for compensation.

  30. Can I get compensation for a flight that was delayed due to aircraft issues?

    • Yes, if the delay was caused by technical problems with the aircraft within the airline's control, you are eligible for compensation.

  31. Can I get compensation for a flight that was delayed due to fuel issues?

    • Yes, if the delay was caused by refueling issues within the airline's control, you are eligible for compensation.

  32. Can I get compensation for a flight that was delayed due to aircraft maintenance issues?

    • Yes, if the delay was caused by maintenance issues within the airline's control, you are eligible for compensation.

  33. Can I get compensation for a flight that was delayed due to boarding issues?

    • Yes, if the delay was caused by boarding process issues within the airline's control, you are eligible for compensation.

  34. Can I get compensation for a flight that was delayed due to gate issues?

    • Yes, if the delay was caused by gate availability issues within the airline's control, you are eligible for compensation.

  35. Can I get compensation for a flight that was delayed due to runway issues?

    • Yes, if the delay was caused by runway availability issues within the airline's control, you are eligible for compensation.

  36. Can I get compensation for a flight that was delayed due to de-icing issues?

    • Yes, if the delay was caused by de-icing process issues within the airline's control, you are eligible for compensation.

  37. Can I get compensation for a flight that was delayed due to catering issues?

    • Yes, if the delay was caused by catering service issues within the airline's control, you are eligible for compensation.

  38. Can I get compensation for a flight that was delayed due to cleaning issues?

    • Yes, if the delay was caused by cleaning service issues within the airline's control, you are eligible for compensation.

  39. Can I get compensation for a flight that was delayed due to technical inspections?

    • Yes, if the delay was caused by technical inspection issues within the airline's control, you are eligible for compensation.

  40. Can I get compensation for a flight that was delayed due to aircraft rotation issues?

    • Yes, if the delay was caused by aircraft rotation issues within the airline's control, you are eligible for compensation.

  41. Can I get compensation for a flight that was delayed due to crew rest issues?

    • Yes, if the delay was caused by crew rest issues within the airline's control, you are eligible for compensation.

  42. Can I get compensation for a flight that was delayed due to flight scheduling issues?

    • Yes, if the delay was caused by flight scheduling issues within the airline's control, you are eligible for compensation.

  43. Can I get compensation for a flight that was delayed due to aircraft availability issues?

    • Yes, if the delay was caused by aircraft availability issues within the airline's control, you are eligible for compensation.

  44. Can I get compensation for a flight that was delayed due to operational issues?

    • Yes, if the delay was caused by operational issues within the airline's control, you are eligible for compensation.

  45. Can I get compensation for a flight that was delayed due to airline policy issues?

    • Yes, if the delay was caused by airline policy issues within the airline's control, you are eligible for compensation.

  46. What services does MySkyHelp provide?

    • MySkyHelp assists passengers in claiming compensation for delayed, cancelled, or overbooked flights.

  47. How do I know if I am eligible for compensation?

    • You are eligible if your flight was delayed by more than 3 hours, cancelled without proper notice, or overbooked, and the airline is responsible.

  48. How much compensation can I get for a delayed flight?

    • Compensation amounts range from €250 to €600, depending on the flight distance.

  49. How do I apply for compensation with MySkyHelp?

    • You can apply by filling out the claim form on our website and providing the necessary flight details.

  50. What documents do I need to submit a claim?

    • You will need your flight ticket or booking confirmation, proof of delay or cancellation, and any other relevant documents.

  51. How long does it take to process a compensation claim?

    • The process can take from a few weeks to several months, depending on the complexity of the case and the airline's response.

  52. What happens if the airline refuses to pay compensation?

    • If the airline refuses, MySkyHelp can take legal action on your behalf to pursue the compensation.

  53. Do I have to pay any fees upfront?

    • No, MySkyHelp works on a no-win, no-fee basis. We only charge a fee if we successfully obtain compensation for you.

  54. What is the success fee for MySkyHelp?

    • Our success fee is a percentage of the compensation amount, which will be deducted from the payout.

  55. Can I claim compensation for a flight that was delayed due to weather conditions?

    • No, compensation is not paid if the delay was caused by weather conditions beyond the airline's control.

  56. Can I claim compensation for a flight that was cancelled due to a strike?

    • It depends. If the strike was by airline staff, you may be eligible. If it was by airport staff, compensation is not paid.

  57. Can I claim compensation for a flight that was delayed due to technical issues?

    • Yes, if the technical issues were within the airline's control, you are eligible for compensation.

  58. Can I claim compensation for a flight that was overbooked?

    • Yes, if you were denied boarding due to overbooking, you are eligible for compensation.

  59. How long do I have to file a compensation claim?

    • You can file a claim for flights that were delayed, cancelled, or overbooked within the last three years.

  60. Can I get compensation for a missed connecting flight?

    • Yes, if the missed connection was due to a delay or cancellation of the first flight and the airline is responsible.

  61. What if I accepted a voucher or other benefits from the airline?

    • Accepting a voucher or other benefits may affect your eligibility for monetary compensation. Contact us for specific advice.

  62. How do I track the status of my claim?

    • You can track the status of your claim through your account on the MySkyHelp website.

  63. Can I claim compensation for a flight that was delayed due to security issues?

    • No, compensation is not paid if the delay was caused by security issues beyond the airline's control.

  64. Can I claim compensation for a flight that was delayed due to air traffic control issues?

    • No, compensation is not paid if the delay was caused by air traffic control management.

  65. Can I claim compensation for a flight that was delayed due to crew shortages?

    • Yes, if the delay was caused by crew shortages within the airline's control, you are eligible for compensation.

  66. Can I claim compensation for a flight that was delayed due to aircraft maintenance issues?

    • Yes, if the delay was caused by maintenance issues within the airline's control, you are eligible for compensation.

  67. Can I claim compensation for a flight that was delayed due to boarding issues?

    • Yes, if the delay was caused by boarding process issues within the airline's control, you are eligible for compensation.

  68. Can I claim compensation for a flight that was delayed due to gate availability issues?

    • Yes, if the delay was caused by gate availability issues within the airline's control, you are eligible for compensation.

  69. Can I claim compensation for a flight that was delayed due to runway availability issues?

    • Yes, if the delay was caused by runway availability issues within the airline's control, you are eligible for compensation.

  70. Can I claim compensation for a flight that was delayed due to de-icing issues?

    • Yes, if the delay was caused by de-icing process issues within the airline's control, you are eligible for compensation.

  71. Can I claim compensation for a flight that was delayed due to catering issues?

    • Yes, if the delay was caused by catering service issues within the airline's control, you are eligible for compensation.

  72. Can I claim compensation for a flight that was delayed due to cleaning issues?

    • Yes, if the delay was caused by cleaning service issues within the airline's control, you are eligible for compensation.

  73. Can I claim compensation for a flight that was delayed due to technical inspections?

    • Yes, if the delay was caused by technical inspection issues within the airline's control, you are eligible for compensation.

  74. Can I claim compensation for a flight that was delayed due to aircraft rotation issues?

    • Yes, if the delay was caused by aircraft rotation issues within the airline's control, you are eligible for compensation.

  75. Can I claim compensation for a flight that was delayed due to crew rest issues?

    • Yes, if the delay was caused by crew rest issues within the airline's control, you are eligible for compensation.

  76. Can I claim compensation for a flight that was delayed due to flight scheduling issues?

    • Yes, if the delay was caused by flight scheduling issues within the airline's control, you are eligible for compensation.

  77. Can I claim compensation for a flight that was delayed due to aircraft availability issues?

    • Yes, if the delay was caused by aircraft availability issues within the airline's control, you are eligible for compensation.

  78. Can I claim compensation for a flight that was delayed due to operational issues?

    • Yes, if the delay was caused by operational issues within the airline's control, you are eligible for compensation.

  79. Can I claim compensation for a flight that was delayed due to airline policy issues?

    • Yes, if the delay was caused by airline policy issues within the airline's control, you are eligible for compensation.

  80. Can I claim compensation for a flight that was delayed due to airline management issues?

    • Yes, if the delay was caused by airline management issues within the airline's control, you are eligible for compensation.

  81. Can I claim compensation for a flight that was delayed due to fuel issues?

    • Yes, if the delay was caused by refueling issues within the airline's control, you are eligible for compensation.

  82. Can I claim compensation for a flight that was delayed due to aircraft technical problems?

    • Yes, if the delay was caused by technical problems with the aircraft within the airline's control, you are eligible for compensation.

  83. Can I claim compensation for a flight that was delayed due to crew availability issues?

    • Yes, if the delay was caused by crew availability issues within the airline's control, you are eligible for compensation.

  84. Can I claim compensation for a flight that was delayed due to airline operational decisions?

    • Yes, if the delay was caused by operational decisions within the airline's control, you are eligible for compensation.

  85. Can I claim compensation for a flight that was delayed due to airline scheduling conflicts?

    • Yes, if the delay was caused by scheduling conflicts within the airline's control, you are eligible for compensation.

  86. What is MySkyHelp?

    • MySkyHelp is a service that helps passengers claim compensation for delayed, cancelled, or overbooked flights.

  87. How does MySkyHelp work?

    • MySkyHelp works by assessing your eligibility for compensation, submitting claims on your behalf, and pursuing compensation from airlines.

  88. Is MySkyHelp a free service?

    • MySkyHelp operates on a no-win, no-fee basis. We only charge a fee if we successfully obtain compensation for you.

  89. What is the success rate of MySkyHelp?

    • MySkyHelp has a high success rate in obtaining compensation for passengers, but the exact rate can vary depending on the specifics of each case.

  90. How do I contact MySkyHelp?

    • You can contact MySkyHelp through our website, email, or phone. Our contact details are available on our website.

  91. Can I track my claim status with MySkyHelp?

    • Yes, you can track the status of your claim through your account on the MySkyHelp website.

  92. What are the benefits of using MySkyHelp?

    • MySkyHelp simplifies the compensation process, handles all communication with airlines, and increases your chances of receiving compensation.

  93. How long does it take to get compensation with MySkyHelp?

    • The time it takes to receive compensation can vary, but it typically ranges from a few weeks to several months.

  94. Can I use MySkyHelp for international flights?

    • Yes, MySkyHelp can assist with compensation claims for both domestic and international flights.

  95. What is the compensation process with MySkyHelp?

    • The process involves submitting your claim, providing necessary documents, and MySkyHelp handling the rest, including communication with the airline and legal action if needed.

  96. Does MySkyHelp handle group claims?

    • Yes, MySkyHelp can handle claims for groups of passengers traveling together.

  97. Can I get compensation for a flight that was delayed due to airline staff issues?

    • Yes, if the delay was caused by issues within the airline's control, such as staff shortages, you are eligible for compensation.

  98. What happens if MySkyHelp cannot obtain compensation?

    • If MySkyHelp is unable to obtain compensation, you will not be charged any fees.

  99. Can I get compensation for a flight that was delayed due to airline scheduling conflicts?

    • Yes, if the delay was caused by scheduling conflicts within the airline's control, you are eligible for compensation.

  100. Does MySkyHelp offer any guarantees?

    • While MySkyHelp cannot guarantee compensation, we have a high success rate and work diligently to pursue your claim.

  101. Can I get compensation for a flight that was delayed due to airline operational decisions?

    • Yes, if the delay was caused by operational decisions within the airline's control, you are eligible for compensation.

  102. What is the fee structure for MySkyHelp?

    • MySkyHelp charges a success fee, which is a percentage of the compensation amount, only if we successfully obtain compensation for you.

  103. Can I get compensation for a flight that was delayed due to airline management issues?

    • Yes, if the delay was caused by management issues within the airline's control, you are eligible for compensation.

  104. How do I know if MySkyHelp has received my claim?

    • You will receive a confirmation email once MySkyHelp has received your claim.

  105. Can I get compensation for a flight that was delayed due to aircraft technical problems?

    • Yes, if the delay was caused by technical problems with the aircraft within the airline's control, you are eligible for compensation.

  106. What information do I need to provide to MySkyHelp?

    • You will need to provide your flight details, booking confirmation, and any proof of delay or cancellation.

  107. Can I get compensation for a flight that was delayed due to crew availability issues?

    • Yes, if the delay was caused by crew availability issues within the airline's control, you are eligible for compensation.

  108. Does MySkyHelp handle claims for missed connections?

    • Yes, MySkyHelp can assist with claims for missed connections if the missed connection was due to a delay or cancellation of the first flight.

  109. Can I get compensation for a flight that was delayed due to airline policy issues?

    • Yes, if the delay was caused by airline policy issues within the airline's control, you are eligible for compensation.

  110. Can I get compensation for a flight that was delayed due to fuel issues?

    • Yes, if the delay was caused by refueling issues within the airline's control, you are eligible for compensation.

  111. What is the average compensation amount with MySkyHelp?

    • The average compensation amount can vary, but it typically ranges from €250 to €600, depending on the flight distance.

  112. Can I get compensation for a flight that was delayed due to aircraft availability issues?

    • Yes, if the delay was caused by aircraft availability issues within the airline's control, you are eligible for compensation.

  113. Can I get compensation for a flight that was delayed due to operational issues?

    • Yes, if the delay was caused by operational issues within the airline's control, you are eligible for compensation.

  114. Can I get compensation for a flight that was delayed due to airline scheduling conflicts?

    • Yes, if the delay was caused by scheduling conflicts within the airline's control, you are eligible for compensation.

  115. Can I get compensation for a flight that was delayed due to airline management issues?

    • Yes, if the delay was caused by management issues within the airline's control, you are eligible for compensation.

  116. Can I get compensation for a flight that was delayed due to crew rest issues?

    • Yes, if the delay was caused by crew rest issues within the airline's control, you are eligible for compensation.

  117. Can I get compensation for a flight that was delayed due to aircraft rotation issues?

    • Yes, if the delay was caused by aircraft rotation issues within the airline's control, you are eligible for compensation.

  118. Can I get compensation for a flight that was delayed due to technical inspections?

    • Yes, if the delay was caused by technical inspection issues within the airline's control, you are eligible for compensation.

  119. Can I get compensation for a flight that was delayed due to cleaning issues?

    • Yes, if the delay was caused by cleaning service issues within the airline's control, you are eligible for compensation.

  120. Can I get compensation for a flight that was delayed due to catering issues?

    • Yes, if the delay was caused by catering service issues within the airline's control, you are eligible for compensation.

  121. Can I get compensation for a flight that was delayed due to de-icing issues?

    • Yes, if the delay was caused by de-icing process issues within the airline's control, you are eligible for compensation.

  122. Can I get compensation for a flight that was delayed due to runway availability issues?

    • Yes, if the delay was caused by runway availability issues within the airline's control, you are eligible for compensation.

  123. Can I get compensation for a flight that was delayed due to gate availability issues?

    • Yes, if the delay was caused by gate availability issues within the airline's control, you are eligible for compensation.

  124. Can I get compensation for a flight that was delayed due to boarding issues?

    • Yes, if the delay was caused by boarding process issues within the airline's control, you are eligible for compensation.

  125. Can I get compensation for a flight that was delayed due to aircraft maintenance issues?

    • Yes, if the delay was caused by maintenance issues within the airline's control, you are eligible for compensation.
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